How does Curbside Pickup work?
Step 1: Reserve your items in advance by logging into the catalog on our website (upperskagit.skagitcat.org/eg/opac/home), sending an email to email@example.com, or calling 360.853.7716.
Step 2: You will have 7 days to pick-up your items once staff have notified you that they are ready for pick-up. If you do not pick-up your requested items in 7 days they will be sanitized and returned to the shelves for another patron to check out.
Step 3: When picking up items, park in Bear Square, the parking lot across the street. Using either the chat feature on our website, emailing firstname.lastname@example.org, or calling 360.853.7939, identify yourself and notify staff that you are ready to pick-up your items. Staff will then check out the items on your account and put on their protective gear.
Step 4: Put on your mask and walk across the street to the library’s front door. Ring the bell outside the door to notify staff that you are ready to receive your items. Staff will bring them to you at the door.
How does Walk-up Service work?
Step 1: Request materials by writing a letter listing the items you’d like to check out as well as your preferred contact method so that staff can either inform you that you have been placed on hold for the items or that they are available for pick-up. Place the letter in one of our dropboxes, located at the library in Concrete or at the Marblemount Community Hall in Marblemount. This begins the quarantine process.
Step 2: When your letter has gone through quarantine, staff will begin to process your requests. Staff will contact you when they are available for pick-up using your preferred contact method.
Step 3: After staff have notified you that your item is available for pick-up, park in Bear Square and walk across the street to the library’s front door. Ring the bell that is outside the door to let staff know you are waiting for item pick-up.
Step 4: Staff will put on protective gear and bring your items to you at the door.
Note: Library staff CAN NOT take items you are returning. As part of our quarantine process, patrons must return materials directly to our dropboxes in Concrete or Marblemount.