Service Stories

Our goal is to support our community. To do this we aim to provide a wide variety of resources – physical and online – as well as technical and reference assistance, engaging and diverse programming, and a welcoming and inclusive environment. 

A family was in checking out movies and while Tess was serving one person at the counter, Nancy walked around the counter to serve another person. Another patron wryly commented, “Yeah, they come out into the crowd to serve us!”
A wonderful lady came in with a book donation to trade us for a book she borrowed from our “free” book case. She asked if it would be a fair trade so that she could send the book she took to her daughter at college because it was funny and made her laugh. She then recommended another book from our donation shelf to Beth; saying that “the book will make you feel good, even though it makes you cry.”
A lady came in and commented about how cute of a town Concrete is and that she wanted to see books about old Concrete. One of our staff found two books, one of which was Men of Concrete, to which she joked, “Oh, that’s what I’m looking for. Where are all the good ones?” She browsed the rest of the books in the library and thanked us when she left.
: A patron emailed our info email and needed help understanding how to use the Wifi. Loly answered her email with a detailed explanation. Later the patron emailed me [Amanda] to tell me that because of Loly’s help she is now able to access our Washington Anytime books.
“Hello Chazlyn, Hope you had a relaxing weekend. I’m writing to pass along some praise from Christine Hemp regarding the 8/18 event: “The host, Chazlyn Lovely was the best host I've had in both my real-life and virtual presentations. She is organized, affable, and enthusiastic. We met beforehand to get the tech stuff smooth and all went perfectly. She also did some good promo and she was an excellent introducer as well!” Just wanted to thank you for being such an amazing host! We hope to partner with you again soon. Best wishes, from Humanities Washington”
A patron sent us an email inquiring as to the ability to sign up for a card online while the library is closed. Loly was able to set up a Temporary E‐Card system so that potential new patrons can access online resources for 90 days in the same day that the first inquiry came in. We have now had several patrons signed up for a Temporary E‐Card.
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A patron came in looking for a very niche book – nonfiction, on the subject of dogs and essential oils. The patron knew it was a long shot that we would have a book that contained both subjects, but as luck would have it we had exactly one book that fit the bill! The patron will be using the book to do research for a potential business venture, and was very grateful we had something that would help!
A young patron had a $15 bill on his account and no parent present to pay it. An adult patron overheard the conversation and decided to pay his bill for him, stating that no child should leave the library without the materials they wanted to check out. (After some gentle prompting) the young patron thanked the adult and left the library smiling.
A regular tween patron came in and was excited to pick up some books we had ordered for her. She said that the library is her favorite place in the whole town because of our books and that other libraries and other librarians aren’t helpful, but we are. Chazlyn commented, we try hard. The young patron said, “Well, you succeed!”
A young patron came zooming into the library first thing in the morning (after we were closed for the Christmas holiday) and went straight to the children’s section and grabbed the brand-new Dog Man book. He brought it up the desk and said, “I spied this through the window yesterday and wanted to be the first one to check it out!”
Chazlyn had the opportunity to help a customer that wanted to print on the computer using American Sign Language. The patron was delighted.
We offered patrons a DVD check out limit of 4 (rather than the usual 3 video limit) for the weekend before Christmas. One patron was so pleasantly surprised she said that it was “probably the only gift I’ll be getting this year!”
Tess was unable to purchase an entire series for a patron, but she did research which of our reciprocal libraries had the entries we do not, and wrote a list for the patron with the names of the libraries and the books they have in their possession. The patron was delighted, and told Tess that she went “above and beyond!”
As I [Amanda] was leaving the library on September 1, 2020 a patron stopped me to tell that she was so glad that Tina was working at the library. She came to the door just before Curbside Service ended and wanted a movie but was unsure what she wanted. The patron said that Tina was so helpful and patient and helped her get the movie that she wanted. Tina just celebrated her 6 months with us as Library Assistant and we are glad to have her.
A young Dutch girl emailed us because she saw on social media that we were going to have a Virtual Author Event with Karina Yan Glaser, who is her favorite author and who she wants to grow up to be like. She asked that, even though she is not from America, if she could tune into our Zoom event to just watch Karina speak. We allowed her to do so, even though the program was geared for patrons from Skagit County. On the day of the event, we saw her name amongst those attending the Zoom event.
A couple of patrons came to the library for their allotment of DVDs. After looking at our collection for a moment, one asked if we had disc two of the second season of Game of Thrones – they had been to four different libraries and none had it. As it turned out, we had it on our holds shelf, but the patron it was on reserve for had not claimed it for several weeks. We took it off hold, checked it out to the couple, who said that “of course this library had it – they’re the best of them all.”
A patron came in a month and a half or so ago, looking for help updating his resume after an absence from the workforce after an injury. The resume was updated, printed, and put on a USB key (a new technology for the patron) and was submitted to a large company in the area. The patron kept us apprised of his progress from application to interview to hiring. The patron is now working at the company and very happy. He’s thankful for the USL helping him get back to work.
A patron came in just before closing, asking to get a library card. They didn’t have proof of residence with them, so they couldn’t get a card at that moment, but were thrilled anyway to find out that they didn’t need a card to print and make copies. The staff found a book with a picture of a Macaw parrot, and they hand-wrote some text, and made a few copies – the end result was posters that they could put around town regarding a lost pet.
A patron had just finished 3,000 miles of driving in 5 days and was needing to find a phone booth. While she used our wi-fi, after ten minutes of being here she saw us check out books and movies to patrons, make copies, and help someone on the computer. When we sat down with a patron to help them use a laptop and search for rate comparisons on Amtrak versus flying, she said, “Wow, this really is a full-service Library! I am impressed!”
Staff members collaborated with a patron over a period of a few weeks working to find relatives of a stock that the patron found. After some research the USL located the relatives, but because of the limits of property searches in California, they could not be contacted. We provided the patron the contact info for the Seattle Public Library. The patron returned to inform us that the Seattle library was able to contact the relatives and that both the Seattle library and the relatives thanked us for our part in the research.